Student Learning Space (SLS)
Access quality learning resources and get help with your SLS account. Find answers to common login issues and helpline contacts for home-based learning support.
Student Learning Space (SLS) is an online learning portal that allows all students to have equal access to quality curriculum-aligned resources.
These resources are available to all students for major subjects from primary to pre-university level. In line with the development of 21st Century Competencies (21CC), the SLS encourages learners to be self-directed, and allows them to personalize their learning according to their needs and interests. SLS will be a key platform to support schools in their home-based learning (HBL) measures.
FAQs
Account Issues (Forgot Username/Password or Locked Account)
Forgot Username
Your username is usually the first 5 characters of your full name and the last 4 digits of your birth certificate or NRIC, followed by a letter (e.g. TANAH2345X).
Note that usernames will not contain spaces or special characters such as apostrophes (') or hyphens (-).
Forgot Password
You can reset your password in the following ways: via email, by answering your security questions, by contacting the School-based Helpline during school hours, or by contacting the SLS Helpdesk outside school hours. Refer to the "Contact Us / Helpline Hours" section below for the relevant contact details.
Locked Account
If your account has been locked, you will need to contact the School-based Helpline during school hours or the SLS Helpdesk outside school hours to have it unlocked.
Refer to the "Contact Us / Helpline Hours" section below for the relevant contact details.
Technical Support
General SLS Technical Issues
If you encounter technical difficulties on the SLS platform, such as pages not loading, errors within lessons, or problems submitting assignments, you can email the SLS Helpdesk at helpdesk@sls.ufinity.com.
Please include your full name, school name, and form class in your email so that the helpdesk can assist you promptly.
Lesson and Assignment Queries
If you have questions about a specific lesson or assignment set by your teacher, contact the School-based Helpline at 6484 3566 or email nvtps@moe.edu.sg during school operating hours (Mondays to Fridays, 8.00 a.m. – 4.00 p.m.).
The school helpline is best placed to assist with curriculum-related queries as they have direct access to your class and teacher information.
Contact Us / Helpline Hours
School-based Helpline (During School Hours)
For all SLS-related queries including account access, password resets, locked accounts, and lesson assignments, contact the school directly during operating hours.
School-based Helpline: 6484 3566
Email: nvtps@moe.edu.sg
Mondays to Fridays: 8.00 a.m. – 4.00 p.m.
SLS Helpdesk (Outside School Hours)
For support outside school operating hours, contact the SLS Helpdesk directly. Please include your full name, school name, and form class in all email correspondence.
SLS Helpdesk: 6702 6513
Email: helpdesk@sls.ufinity.com
Mondays to Fridays: 4.00 p.m. – 9.00 p.m.
Saturdays: 9.00 a.m. – 9.00 p.m.
Closed on Sundays and Public Holidays