FAQs
Find quick answers to common questions about the school day, attendance, learning and assessment, school services, student support, admissions, forms and other useful parent resources.
School Day, Attendance & Dismissal
What time should my child arrive at school?
Students should report to school by 7.25 a.m. Flag-raising and pledge-taking begin at 7.30 a.m., so students should arrive early enough to settle down and be ready for the school day.
Parents who drive their children to school should use the designated drop-off area and follow the school's traffic arrangements and directions from staff on duty.
What should I do if my child is absent?
If your child is absent from school, please provide a medical certificate (MC) or a letter from the parent/guardian when your child returns to school.
If your child is unwell, please allow them to rest and recover before returning to school.
If your child misses a formal assessment because of illness, different assessment procedures may apply. Please refer to the Assessment Information page for the relevant requirements.
Where do I pick up my child after school?
Normal school dismissal is at 1.30 p.m.
Parents and caregivers should use the designated pick-up arrangements for their child's dismissal. Parents driving into the school may enter only after the school buses have departed, according to the prevailing school traffic arrangements.
Please visit our School Day & Getting Here page, for the latest information on pick-up points, vehicle access and dismissal arrangements.
What happens after CCA?
CCA timings vary, and students are informed of their specific schedules separately.
Learning & Assessment
Where can I find assessment information?
View the Assessment Information page for the latest schedules, formats, topics and assessment-related procedures.
How can my child access SLS?
The Student Learning Space (SLS) provides students with access to curriculum-aligned digital learning resources and supports both regular and home-based learning.
During school operating hours, SLS access matters such as password resets, locked accounts and lesson-assignment queries can be directed to the school-based support channel.
The school helpline is 6484 3566, Monday – Friday, 8.00 a.m.–4.00 p.m.
View the school's SLS FAQ page for account recovery instructions, if your child has forgotten their username or password.
Where can I find the homework guidelines?
View the Homework Guidelines for more information.
School Services
How do I apply for school bus services?
School bus services are provided through the school's appointed transport operator. Information on registration, the current operator and contact details is available on our School Services page.
Where can I buy school uniforms and books?
Visit the School Services and Fee, and look under School Uniforms Services for more details.
How do I apply for Student Care?
View our School Services & Fees page for student care application details
What financial assistance is available?
Singapore Citizen students from eligible households may apply for the MOE Financial Assistance Scheme (FAS). The school's current page lists assistance including waiver of miscellaneous fees, free textbooks and school attire, transport support and meal subsidies, subject to the prevailing eligibility requirements.
Communication & Support
How do I contact my child's teacher?
Parents who would like to discuss their child's learning, progress or well-being should contact the child's Form Teacher or relevant Subject Teacher.
North Vista's current guidance allows parents to arrange an appointment with teachers. The school encourages appointments outside curriculum time to minimise disruption to lessons and asks parents not to expect teacher responses after 5.30 p.m. on weekdays or during weekends.
How do I update my contact details?
Please ensure that your contact details are kept up to date via the Parent Gateway(PG) app so that the school can reach you when necessary.
For assistance with updating your registered contact information, please contact the General Office at 6484 3566, and its general email is nvtps@moe.edu.sg.
Who should I contact if my child needs support?
For concerns about your child's learning, friendships, behaviour or general well-being, the Form Teacher should normally be the parent's first point of contact. The teacher can discuss the concern with you and help connect your child to the appropriate school support where necessary.
For general enquiries or where you are unsure whom to approach, contact the school at 6484 3566 or nvtps@moe.edu.sg.
Admissions & Joining North Vista
How do I register my child for Primary 1?
Primary 1 registration is conducted according to MOE's annual P1 Registration Exercise. Visit our Primary 1 Admission page for North Vista-specific information and the latest links to MOE's registration guidance.
Is there an MOE Kindergarten at North Vista?
Yes. North Vista has an MOE Kindergarten, MK@North Vista. Its programmes cater to K1 and K2 children, and Kindergarten Care (KCare) is also available for children enrolled in MK@North Vista.
Forms & Resources
Where can I find school circulars?
Current school circulars and parent communications can be found under News & Resources.
Where can I find school newsletters?
North Vista's newsletters and school publications can be found under News & Resources.